Ability to disable DMs by group
Saif Al Rawahi
I'd like to be able to create a lower ticket subscription offer where DMs are disabled so customers are forced to post on the channel. This will allow engagment to increase and ability to build an FAQ that point to the post rather than answering the questions over and over again in the DMs.
Note, it should be if member is in this group, DM access is disabled no matter what other groups they are in. and no, I wouldn't like to disable DMs across the board, higher paying clients should still have DM access. 😊
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Jeroen (CTO 👨💻)
Nick Barba please consider this for the new roadmap 🙏 Both the fact that when DMs are turned of not even admin can DM or be DM'ed and the fact that we still can't moderate who (people/groups) can DM other people is a huge painpoint.
Bonus point if you could extend it to even include these options: https://feedback.heartbeat.chat/feature-requests/p/urgent-user-dm-and-call-management-needed-for-security-safety
Also, this one could be merge with this request I believe. https://feedback.heartbeat.chat/feature-requests/p/dm-member-spamming-private-messages
Please make sure the votes add up though :)
Lastly, Mayhul Arora mentioned that these finer grainer controls were in the works here https://heartbeat.canny.io/feature-requests/p/option-to-disable-dm
Would love an update on that !
Saif Al Rawahi
Nick Barba & Mike Phillips any chance we'll see this in the roadmap soon?
fingers crossed
It has more votes than some of the things that were added to the roadmap lately, and more than a lot of the completed items.R
Rose Marum
This would be a fantastic option as we have zero need to offer DMs to people who are not sticking around
Nick Barba
Merged in a post:
Turn off Direct Message except for Administrators and Moderators
Albert Kinng
In certain scenarios, it's unnecessary for members to DM each other, but it's vital that all of them can DM you as the administrator. This must be made available immediately.
Albert Kinng
Why isn't this a priority?
Neesha Craig
Yes I really need this as a feature. Currently if there is an issue the only way a member can contact Admin is via email which isn't the smoothest process.
Kevin Aventura
Totally agree with you!
I've already commented in a few posts with similar requests and they are all being ignored, sadly!
Sasha Wilde
Agreed, this is an absolute must!
Nick Barba
Merged in a post:
Deactivate DM for specific groups of people
Bastien
essential !
Nick Barba
Merged in a post:
Per user-group on/off DM settings
Brian Roach
Would love to be able to allow Admins to DM each other while preventing (some) other groups from being able to.
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