Feature Requests

The issue I am having is that in both the courses and documents section, I can create sections with check boxes/tasks which is really helpful for something like an onboarding process or a checklist. However, I can only actually tick them off in edit mode. They cannot be marked as complete/ticked off when someone is doing the course or using the document. I am having this issue on both desktop and app. Any ideas on how to fix this? It would be a really useful feature if our members could use the tickboxes, but it isn't much help to me in edit mode!

We're losing new members in the onboarding process, and it's a huge problem. People are dropping off after entering their email, even with all the instructions and follow-up emails (AND abandoned link workflow active). The current multi-step process is too cumbersome. We need a simple, single-step solution. Can we change the flow so a new member only needs to enter their email to join? All other profile information, including the onboarding questions, can be requested later via an email invitation. This will drastically reduce friction and get more people into the community.

There needs to be the option to present audio via an audio player in course lessons.

I use both Heartbeat and Slack, and I find Slack much better at helping me avoid missing important notifications or unread messages since they always move up. The “threads” feature is also really helpful, as it allows me to easily keep track of any active thread I’m tagged in or commenting on. In contrast, with Heartbeat (especially as an admin) it often feels like I have to “hunt” around to find missed notifications and DMs, which is frustrating and very time-consuming.

I appreciate the email reminders to update the weekly blurb. Can you make it available so that I can schedule out the month or year with weekly blurbs? That said, 80–90% of blurbs can be evergreen (motivational and strategic), and we can leave a little wiggle room to swap in time-sensitive posts when needed. But scheduling them will make this process a bit more efficient. That would be very helpful.

I would love to offer my courses to those outside of my member community (and hope that they'll join after going through the course) however, when someone enrolls in a course they can see the member directory on the right hand side (even with removing directory access). My membership community is not comfortable with non members being able to see their bios and information. I would love to be able to remove this side directory view from anyone who does not have access to the directory. Thanks!

Hi Team, can we have additional Triggers for Courses to add to the On Course Complete trigger please? The limitation of the On Course Complete trigger, is it does not enable action to be triggered before the course is marked complete by the student. There are many reasons why a trigger may be helpful at the end of an Assignment, or Lesson, but this is not possible with the Course Complete trigger. I would propose an 'On Lesson Complete', and an 'On Assignment Complete'. Other options could include 'On External Assignment Complete' for actions not trackable by Heartbeat. Thank you.

I set up an access group and restricted access to people in my highest tier. I then set up a sign-up page for the access group. If someone in a lower tier gets a hold of the sign-up page link, they can join the access group even though their tier status should exclude them from that group. Please make an urgent change so that sign-up pages honor the tier requirements of their associated access group.

I would like to see non-competitive forms of gamification. In other words, gamification that encourages an individual to keep participating and progressing, but not as compared to others. Points that can be traded in for rewards, stars or other visual ability to see your progress, being able to "level up" based on participation or course completion, bingo boards, etc.