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Feature Requests
If you have an issue that requires quicker attention (such as a bug report) or is specific to your community, please use the help/support option inside of your community.
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Admin + Platform Customization (351)
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controlling Direct Message permissions in our community
I'd like to request a feature for controlling Direct Message permissions in our community. Current Situation: Direct Messages are currently enabled for all members to communicate with each other. Requested Feature: The ability to configure Direct Messages so that: Members can send DMs to administrators/moderators Members cannot send DMs to other regular members Essentially, admin-to-member and member-to-admin DMs only Use Case: This would be perfect for communities that want to maintain controlled, professional communication channels while still allowing members to privately contact support or administration when needed. It would reduce noise and potential inappropriate member-to-member messaging while preserving essential admin communication. Current Workaround: We're currently exploring alternatives like dedicated contact channels, but a native DM permission setting would be much more elegant and user-friendly. Would this type of selective DM permission system be possible to implement in a future update?
0
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Direct Messaging
2
Threaded replies/Reply-to messages in chat and DM like Slack, Discord, etc
I'm dearly missing the reply-to feature from Discord. I keep having to copy & paste messages to quote what i'm replying to
37
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Direct Messaging
325
Option to delete Direct messages and pin message
Would love to have an option where I can delete DMs in Heartbeat so I can clean it up and have it organized. Feature where I can pin a specific message or mark as favorite so it stays at the top. Thank you
1
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Direct Messaging
11
Resend Failed DMs After Connection Loss
Add a feature that shows when a DM fails to send due to poor internet connection, and allows the user to easily resend it without retyping. This would help users in low-signal areas avoid losing unsent messages.
0
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Direct Messaging
10
Message Template
I would like a canned or template in direct messages that can be sent on demand rather than an auto responder
1
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Direct Messaging
12
Chat Improvement -- Add live video and audio chat
For the chat feature to be use by our communities. We have to at least propose the same features as "Messenger" : Like button, Emojis, Audio recorder, Video, Live video, Slide on existing message to reply.
1
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Direct Messaging
20
Spam maintenance: DM, comment, + posting restrictions by User
To manage spam-ish accounts, it would be helpful to be able to toggle off individual Users' abilities to DM folks and flag their comments/posts for Admin review before the rest of the community sees it. I'm not sure the Isolated Groups feature would resolve this issue, as not all of the input from these Users is spam. Obviously, if EVERYTHING they post is spam, we can deactivate the account.
1
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Direct Messaging
18
Improve Separation of Multiple Direct Messages
When you send a few direct messages in quick succession to a person or a group, they all merge to look like 1 continuous message - which looks very odd - especially if they are answering different points. As suggestion is it possible to add a line or something to show them as different messages?
1
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Direct Messaging
5
Pin unread DMs to top of inbox
0
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Direct Messaging
16
Ability to Schedule Direct Messages
It would be great to schedule direct messages to send to users / group chats (instead of a bulk message to entire groups). This could be helpful to follow up with specific members at a given date/time.
2
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Direct Messaging
21
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