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Feature Requests
If you have an issue that requires quicker attention (such as a bug report) or is specific to your community, please use the help/support option inside of your community.
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Admin + Platform Customization
Automation + Integration
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Admin + Platform Customization (289)
Automation + Integration (108)
Analytics (30)
Channels + Posts (156)
Courses (157)
Direct Messaging (44)
Directory (27)
Docs (51)
Emails (24)
Events (106)
Matchups (17)
Mobile App (79)
Other (43)
Overall Platform (100)
Payments / Monetization (86)
Voice Rooms + Video (36)
Workflows (32)
Heartbeat Analytics - ability to segment by Group / Individual & ability to export data .xls
Currently the Heartbeat community platform analytics are quite limited to all users - please can you introduce the ability to segment analytics by groups / individuals and being able to export the data i.e into Excel etc. Thank you!
1
12
Top Active Users - Ability to toggle off Owner & Groups
For Top Active Users and Top Threads, I'd love the ability to toggle off myself and other groups (like team members) so I can screenshot and recognize paid members who are the most engaged for an easy content win.
0
2
Can we exclude the admin role from analytic numbers?
Our admins end up being high users of the platform and skew real user results. can we either have admins excluded from analytics or a way to filter analytics / etc by group?
0
24
Churn / New User Reports in Stats?
Any chance we can get customer growth / churn stats in the analytics portion of heartbeat? Would be great to track important membership stats like that within the platform.
0
8
Member Dashboards
When a person enters into the portal, I would love for them to first see a beautiful graphic dashboard that shows them things like: number of post they've made, comments, participation, etc. This is highly motivational for people and gives them a sense of satisfaction they are optimally "belonging" in the group.
1
30
Course Analytics
Would love to see additional analytics re: courses; such as which activities were completed per week by cohort
1
27
User level analytics
Being able to follow the connection, the courses completed, the quiz answered, the post posted by the user etc...
5
44
Email analytics
I would love some email analytics from the weekly digest and invitation emails being sent out from HB. How many people opened the email, time they opened, if they clicked on a link etc.
0
15
See who viewed threads as an admin
In our community there are times it'd be really nice for me to see exactly who viewed a post or not! I know you can hover over "seen by x," but after a certain number it just says, "plus x others." This would be great to see for admins! Though not sure "seen by" is actually needed for anyone else at all really and could likely just be added as an analytics feature. Thanks!
0
19
Comment count on profile for admin
On user preview bellow groups display comments engagement in eg last month
0
12
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